Frequently asked questions

A UK online prescription skincare service. UK-registered clinicians review your consultation and photos and, if suitable, prescribe treatment that's delivered to your door each month.

UK-based clinicians registered with their UK professional regulator, with experience in skin health. They follow clinical guidelines and professional rules on confidentiality.

Acne and breakouts, fine lines and wrinkles, sun damage, uneven skin tone and pigmentation, and rough texture. If you're not sure, tell us in your consultation – if we can't help, we'll say so and point you to the right care.

Adults aged 18 and over who live in the UK. We can only deliver to UK addresses.

Yes. There's no obligation, and we never ask for payment details during your consultation. You only pay if a clinician recommends treatment and you choose to go ahead.

You create a secure account, then answer questions about your skin, your health, any medicines and allergies, and add three photos. It takes about 10 minutes. A clinician then reviews it and messages you in your account.

Usually within 24–48 hours. It can take longer at busy times.

Your account holds medical information, so signing in has two steps: a code by email and a code from a free authenticator app on your phone (such as Google Authenticator or Microsoft Authenticator). It keeps your information safe even if someone gets into your email. You set it up once, in about 2 minutes.

Yes. Once you've sent your consultation, you can ask for a video consultation in your account. Your clinician will confirm a time, and you join from your browser – nothing to install.

Your clinician will explain why and suggest what to do next, such as seeing your GP or pharmacist. You won't be charged.

Every 3 months you'll do a short check-in with new photos, so your clinician can see how your skin is responding and adjust your plan if needed. You can message them at any time in between.

It's dispensed by a registered UK pharmacy and delivered to your door each month. Delivery is included in the price.

Stop using the treatment and message your clinician in your account. If it's urgent, call NHS 111, or 999 in an emergency. See our refund policy for refunds.

For safety reasons, prescription medicines can't be returned once dispensed. Refunds may be given for faulty products, reactions or delivery problems – see our refund policy.

Your clinician's review and treatment plan, your prescribed treatment, monthly delivery, secure messages with your clinician, progress reviews every 3 months, and a video consultation if you need one.

No. There are no set-up fees, cancellation fees or surprise charges.

Yes, any time and with no fees. Sign in to your account to skip a month, pause for up to three months, or cancel. Changes take effect before your next delivery.

Use the Sign in link at the top of this site. You'll get a code by email, then enter the code from your authenticator app.

Yes. Your information is encrypted, kept within the UK/EU, and protected by two-step sign-in. See our privacy policy for full details.

Only the clinicians caring for you. Our administrators can't see your medical information or photos. We never sell your data or share it for marketing.