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Privacy Policy

Last Updated: February 10, 2026

1. Introduction

Trinsic Innovations Limited ("we", "us", or "Trinsic RX") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our online dermatology consultation services.

2. Information We Collect

2.1 Personal Information

When you complete our free dermatology consultation, we collect:

• Full name
• Email address
• Date of birth
• Contact number
• Home address

2.2 Medical Information

To provide appropriate medical advice, we collect:

• Medical history information
• Current medications
• Allergies
• Skin concerns and conditions
• Photographs of your skin
• Pregnancy and breastfeeding status (where applicable)

2.3 Technical Information

We automatically collect certain information when you visit our website:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website

2.4 Cookies and Analytics

We use cookies and similar technologies to improve your experience. This includes analytics tools to understand how visitors use our site. You can control cookies through your browser settings.

3. How We Use Your Information

3.1 Primary Purposes

We use your information to:

• Conduct dermatology consultations and assessments
• Provide personalized medical advice and treatment recommendations
• Communicate with you about your consultation and treatment
• Create and manage your patient account
• Process prescriptions (if approved by our dermatologists)
• Ensure the safety and appropriateness of treatment

3.2 Service Improvement

We may use anonymized data to:

• Improve our services and user experience
• Analyze trends and usage patterns
• Develop new features and services

3.3 Legal Obligations

We may process your information to:

• Comply with legal and regulatory requirements
• Respond to lawful requests from authorities
• Protect our legal rights and interests
• Prevent fraud or abuse

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

• Consent: You provide explicit consent when submitting your consultation
• Contract: Processing is necessary to provide the service you requested
• Legal Obligation: We must comply with medical and regulatory requirements
• Vital Interests: In rare cases, to protect your health and safety

5. Information Sharing and Disclosure

5.1 Licensed Dermatologists

Your consultation information is shared with licensed dermatologists who review and assess your case. These medical professionals are bound by professional confidentiality and medical ethics.

5.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and technical infrastructure
• Payment processing
• Email communications
• Data analytics

All service providers are contractually obligated to protect your information and use it only for specified purposes.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or regulatory authority.

5.4 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments
• Staff training on data protection
• Incident response procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing medical care and support
• Comply with legal and regulatory requirements (typically 7-10 years for medical records)
• Resolve disputes and enforce our agreements

You may request deletion of your account, subject to legal retention requirements.

8. Your Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal exceptions)
• Right to Restriction: Limit how we process your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at hello@trinsic-rx.com.

9. Medical Records

Your consultation and medical information constitute medical records. We maintain these in accordance with:

• General Medical Council (GMC) guidelines
• UK medical record retention requirements
• Professional medical confidentiality standards

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. International Data Transfers

Your data is primarily stored and processed within the UK and European Economic Area (EEA). If we transfer data outside these regions, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.

12. Cookies Policy

12.1 What Are Cookies

Cookies are small text files placed on your device to help websites function properly and provide information to website owners.

12.2 How We Use Cookies

We use the following types of cookies:

• Essential Cookies: Required for the website to function (e.g., session management)
• Analytics Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences

12.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for material changes

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

15. Supervisory Authority

You have the right to lodge a complaint with the UK supervisory authority: